FAQs
Our customer service is available from Monday to Saturday: from 8:00 to 23:00
Average response time: 24h
- All orders are forwarded to the manufacturer for shipment within 24 hours of receipt of order.
- Items usually take between 5 and 9 working days to reach their destination after shipment.
- We believe in the quality of our products. That's why we offer 60 days free returns so you can shop with complete confidence.
Yes, as soon as your parcel has been dispatched (1 to 2 days later), you will receive an e-mail from us with the shipping information and a tracking link. You can see where your parcel is at any time.
- All online payments by debit or credit card are processed using the SSL/TLS security protocol, which allows your bank details to be encrypted during transmission to the secure bank servers
- this means that no bank information is transmitted via our website. In addition, we use the “3D Secure” protocol, which secures card payments and prevents fraudulent use.
- If your order has not yet been shipped, please contact our customer service as soon as possible to change or cancel it. If you cancel, we will refund the full amount of your order.
- If your order has already been dispatched, you can return unsuitable products to us within 30 days of receiving your order - simply and free of charge!
For all other questions, please contact us here and our advisors are available from Monday to Saturday from 8:00 to 24:00.
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